Support and your account
Questions, feedback, and how to download or delete your data.
Contact
Write to support@upbound.ch, or use Send feedback in the app (shake your phone). We normally answer within a few days.
Delete your account
You delete the account yourself in the app: Profile → Manage my personal account → Delete the account. That deletes your profile, your health data, your habits, your questions and everything the coach remembers about you, both on the phone and on the server. It cannot be undone.
Can’t get into the app? E-mail support@upbound.ch from the address the account is registered with, and we delete the account for you and confirm when it is done.
Database backups keep what they hold until they expire (seven days). An account nobody has signed in to for a year is deleted automatically.
Download your data
Profile → Manage my personal account → Download my data gives you a copy of everything we hold about you.
Health data
Upbound reads sleep, steps, heart rate, heart rate variability, workouts and weight from Health Connect (Android) or Apple Health (iPhone), only after you grant access. You can turn access off at any time in your phone’s settings. Read more in the privacy notice.